What is the Smart Meter Playbook?

The Smart Meter Playbook, supported by $33,300 in QWRAP funding, showcases the value of the QWRAP program in driving innovation and sustainability across regional water service providers. It’s about giving our industry the confidence to embrace smarter water solutions that protect resources for generations to come.

Developed as a practical resource, the Playbook captures key learnings from WIMWA’s smart water meter program and provides guidance on:

• Best practice processes aligned with ISO55001 and IPWEA standards.
• Customer engagement strategies and metering policies.
• Technical standards, compliance, and risk management.
• Lifecycle planning, procurement, and future-proofing.
• Data governance, analytics, and technology integration.

The framework includes detailed process models, FAQs, and configurable templates to help organisations implement smart metering effectively and sustainably.

Why it matters

Water is our most precious resource. Smart metering principles enable utilities to:

• Connect with customers through transparent communication.
• Share a common purpose in water conservation.
• Manage water sustainably for future generations.

Acknowledgements

Congratulations to all involved in this significant achievement, including Mackay Regional Council, Isaac Regional Council, Whitsunday Regional Council, and the Greater Whitsunday Council of Mayors (GWCoM).

In a LinkedIn post following the launch, the team at BetterAIM extended their sincere thanks to WIMWA members and the broader water industry for their positive contributions.

We look forward to seeing how the Playbook helps organisations achieve their customer and water objectives.