For Amanda Hancock, collaboration is not just a buzzword – it’s the backbone of regional success. As Coordinator for the Far North Queensland Water Alliance (FNQWA), under the auspices of the Far North Queensland Region of Councils (FNQROC), Amanda plays a pivotal role in bringing together ten councils across a vast and complex region to address shared water and sewerage challenges. Her work is helping to turn regional cooperation into tangible outcomes for communities across Far North Queensland.
Amanda’s pathway into the water sector hasn’t been conventional. Before relocating to Australia, she spent nearly 20 years in the United Kingdom’s insurance industry, including as a Corporate Relationship Manager with Allianz. There, she developed strong skills in stakeholder engagement, risk management and delivering value for diverse clients – skills that have proven invaluable in a regional local government setting.
After moving to Cairns, Amanda joined FNQROC in 2014 as Regional Procurement Coordinator. While the role wasn’t initially water-focused, one of the first collective contracts she worked on – for essential water treatment chemicals sodium hypochlorite and liquid alum – marked her entry into the water sector and laid the foundations for a long-standing approach to regional collaboration.
Over time, Amanda transitioned into a more strategic infrastructure role, with water becoming a natural focus. Given FNQROC’s maturity as a regional body and its early involvement as a trial region under QWRAP, the evolution into a formal Water Alliance – and Amanda’s role as Coordinator – was a seamless progression.

A significant initiative for the FNQWA is the FNQ Regional Water Capability Project – a comprehensive, long-term plan designed to address the region’s capability and capacity challenges in delivering water and sewerage services. But for Amanda, the real opportunity lies beyond planning.
“It’s one thing having a plan,” she says, “but the real challenge is lifting it into implementation.” With 11 initiatives and 55 actions to be delivered over the next decade, Amanda is focused on turning strategy into practical outcomes that make day-to-day operations easier for councils and operators.
This includes balancing major strategic projects such as regional asset criticality assessments with “quick wins” that deliver immediate value. Demonstrating clear, tangible benefits is key to maintaining engagement across councils with very different sizes, contexts and priorities.
A key strategic focus for the FNQWA is using shared data and regional capability planning to strengthen advocacy for infrastructure funding. By identifying and quantifying the region’s most critical water and wastewater assets the Alliance is better positioned to engage with state and federal governments on where investment is most urgently needed
In an environment shaped by supply chain pressures and challenges such as PFAS and microplastics, Amanda sees regional coordination as essential to resilience. A shared understanding of risks and priorities enables councils to respond effectively and plan with greater confidence.
Many of the FNQWA’s early successes are now simply standard practice. Regionally consistent procurement and contract documentation has streamlined supplier engagement across council boundaries and strengthened long-term relationships. In some cases, this scale and certainty have encouraged suppliers to invest locally – including new chemical storage facilities in Cairns – improving reliability of supply for the entire region.
Amanda describes her role as “a conductor of an orchestra” bringing the right people together at the right time to achieve shared outcomes.
After more than a decade of collaboration in Far North Queensland, momentum and engagement across the Alliance remains strong, with councils actively identifying the next opportunities to deliver together.
Amanda’s goal for the coming years is simple but ambitious: to be able to say, “we achieved this.” Not just strategies on paper, but delivered initiatives, secured funding, and measurable improvements in regional water capability that benefit councils, operators and communities now and into the future.
Our Success Stories
Coordinator Spotlight: Amanda HancockMay 1, 2026 - 1:50 am
Coordinator Spotlight: Matthew Brennan and Leigh FrameApril 1, 2026 - 1:41 am
Smart Meter Playbook Launched at WIMWA Annual ForumMarch 1, 2026 - 2:53 am
Research
Addressing Workforce Challenges in Queensland’s Water IndustryMay 30, 2024 - 3:31 am
Smoothing out the Infrastructure CliffNovember 22, 2020 - 9:09 am
Insights from the QWRAP-Minerva ReviewNovember 1, 2019 - 5:11 am
Resources
HR/IR ToolkitApril 19, 2024 - 9:00 am




